Frequently asked questions

Is there assistance available for residents when moving?

At Newlands, we’re always pleased to help you with advice on downsizing or we can put you in touch with companies that can help.

Do you organise social activities?

Our hospitality team put together a wide range of special social events over the year. These range from our annual garden party, themed evenings and regular supper clubs to film nights, trips to the theatre, opera or even private soirees in your own home. If there is a particular activity you have in mind, please just ask us.

What role does the concierge have within the community?

If you have a particular need, query or request or rather have friends arriving or want to book a social event, then the concierge team is there to help whilst ensuring that your security remains paramount.

Are visitors welcome at Newlands?

Your family and friends are always welcome here, at any time.

Can my visitors dine with me at the restaurant?

If you have a particular need, query or request or rather have friends arriving or want to book a social event, then the concierge team is there to help whilst ensuring that your security remains paramount.

Are pets permitted?

Your much-loved furry friend is as welcome as you are, let us know before you move here if you wish to bring him or her along.

Is there someone responsible for day-to-day maintenance of my property?

The on-site handyman should be able to deal with any maintenance concern you may have. Speak to the concierge or one of her team to arrange it.

Is domiciliary care available should the need arise? 

Should you, or your partner, require personalised care in the future we offer extra services and support packages. All delivered in the comfort and privacy of your home. 

How do residents have a say in the running of Newlands?

You are welcome to join / attend the residents advisory committee. This meets twice a year to discuss the services provided and review the budget and accounts.

What fees are payable on selling the property?

A transfer fee. This provides us with a return on our investment in the communal facilities, as well as covering the costs of providing you with an estate agency service and related legal and administrative costs. You are free to engage with another estate agent after thirteen weeks but at your own cost. Find out more by going to How it Works.

How do I make this decision?

Choosing to downsize is a big decision. We recommend surrounding yourself with the right people, those who are seeking out your best interests - they might be family, close friends or professionals. We have a team that helps you make the transition between lifestyle choices, as smooth and as clear as possible. It’s all a vital part of deciding whether the move is right for you because this should be a time you look forward to, not have concerns about.